1. Data Controller
The data controller responsible for personal data processing is:
Emporio Velathri SRL
Registered address: Brehuiesti, Botosani, Romania
Company Registration Number (CUI): 45028591
EU VAT Number: RO46018898
Email: office@snapmenu.eu
Phone: +40 772 020 871
2. Scope of This Privacy Policy
This Privacy Policy applies to:
- Business users (restaurants / HoReCa operators)
- Account administrators
- End customers (guests) who view menus or place orders
This Privacy Policy does not apply to third-party websites or services integrated with SnapMenu (e.g., payment processors).
3. Personal Data We Collect
3.1 Business Users & Account Administrators
We may collect:
- Name and surname
- Email address
- Phone number
- Business name and address
- Login credentials (encrypted)
- Billing and subscription information
- IP address and device data
- Communication history with support
3.2 End Customers (Guests)
End customers may use SnapMenu with or without creating an account.
Depending on usage, we may collect:
- Name (optional)
- Email address (optional)
- Phone number (for order notifications)
- Order details
- Language preferences
- IP address and device data
3.3 Automatically Collected Data
We automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Usage and interaction data
- Log files and timestamps
4. Purposes of Processing
We process personal data for the following purposes:
- Providing and operating the SnapMenu platform
- Account creation and management
- Processing orders placed with restaurants
- Enabling AI-powered features (virtual waiter, voice ordering)
- Subscription billing and payments
- Customer support and communication
- Improving platform performance and user experience
- Legal compliance and security
5. Legal Bases for Processing (GDPR Art. 6)
We process personal data based on one or more of the following legal grounds:
- Contractual necessity – to provide the Service
- Consent – where explicitly provided
- Legal obligation – accounting, tax, compliance
- Legitimate interest – platform security, analytics, improvement
- Vital interests – only where legally required
6. AI-Powered Features and Data Processing
SnapMenu uses AI technologies to provide features such as:
- Virtual AI waiter
- Voice ordering
- Multilingual assistance
Important clarifications:
- AI outputs are informational only
- AI does not provide medical advice
- AI processing is limited to supporting platform functionality
- Restaurants remain responsible for menu content and decisions
We do not use personal data for automated decision-making with legal or significant effects.
7. Payments and Third-Party Processors
SnapMenu does not process payments directly.
Payments are handled by Stripe, acting as an independent data controller for payment data.
Please review Stripe's Privacy Policy for details on how payment data is processed.
8. Data Sharing and Disclosure
We may share personal data with:
- Trusted service providers (hosting, analytics, email delivery)
- Payment processors (Stripe)
- Legal or regulatory authorities when required by law
We do not sell personal data to third parties.
9. Data Retention
We retain personal data only for as long as necessary:
- While an account is active
- As required for legal, accounting, or tax purposes
- To resolve disputes or enforce agreements
Data is securely deleted or anonymized when no longer required.
10. Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Encryption
- Secure servers
- Access controls
- Regular security monitoring
However, no system can guarantee absolute security.
11. Data Subject Rights (GDPR)
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure ("right to be forgotten")
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
Requests can be sent to: office@snapmenu.eu
12. Cookies and Tracking Technologies
SnapMenu uses cookies and similar technologies to:
- Ensure platform functionality
- Improve performance and analytics
A separate Cookie Policy will provide detailed information.
13. International Data Transfers
Personal data may be processed within the European Union or transferred to third countries only where appropriate safeguards are in place, in accordance with GDPR.
14. Children's Privacy
SnapMenu is not intended for children under the age of 16. We do not knowingly collect personal data from minors.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be published on the Platform with a revised "Last updated" date.
Continued use of the Service constitutes acceptance of the updated Privacy Policy.
16. Contact
For privacy-related questions or requests, contact:
Get in Touch
We're here to help with any privacy-related questions or concerns.